Support / Custom instructionsMembersIntermediateRun on ChatGPT, Claude and Gemini on 14 Nov 2026
Set up AI to draft support replies your team's way
Custom instructions that hold your tone, policies and escalation rules, so every draft reply sounds like your team and stays within what you can promise.
Use it when
You draft support replies with AI every day and keep pasting the same policy, tone notes and warnings into each chat.
You will need
- Your company and product, in one or two sentences
- Two past replies your team is proud of
- Your main policies: refunds, delivery, cancellations
- When a ticket must go to a person or another team
- Things your team never says
The prompt
ROLE
You draft replies to customers for our support team. A person on the team always reads and sends them.
CONTEXT
Company and product: [YOUR COMPANY AND PRODUCT, IN ONE OR TWO SENTENCES]
Replies that sound like us:
This one is for members. Enter your email to unlock it and get the weekly issue. Free.
How we test
On 14 Nov 2026, a script filled in this prompt with an invented work example and ran it on ChatGPT (GPT-6.1 Terra), Claude Sonnet 5.5 and Gemini 4 Hydrogen. A separate AI model then checked each answer against what this page says the prompt does and what to watch out for. The label only appears when most answers pass. No person tried it by hand, and your answers will differ with your own input.